We aim at all times to provide you with a restful environment to receive personalised nursing care, tailored to your needs. Within this Hospice environment the team will ensure you and your family feel safe and supported.
All our single bedrooms on the Adult Inpatient Unit have en-suite facilities, access to a private garden and plenty of space for visitors. Exterior areas are accessible for both independently mobile patients and those who require the assistance of a wheelchair or are restricted to their beds.
Friends and family are welcome at any time and we do not have restricted visiting hours. We do ask visitors to be mindful of other patients and may need to limit numbers, at the discretion of the Nurse in charge.
Our Adult Inpatient Unit is based in our Stockton Hospice and we are currently accepting referrals through North Tees and Hartlepool Foundation Trust Specialist Palliative Care Team for end-of-life care.
We are working hard to expand our scope of care, and to increase the number of beds we are able to open. If you have any questions about this, please contact us.
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Useful Information
Admission
The patient is the focus of our attention from the moment they arrive.
Our team of Nurses and Health Care Assistants work with the patient, their family, and other healthcare professionals to ensure they have a full picture of the needs and wishes of the patient and their family.
All patients are assessed for suitability for admission by a Specialist Palliative Clinical Nurse before they are welcomed to Butterwick Hospice.
Our main entrance for our Adult Inpatient Unit is to the rear of the building and is clearly signposted. Please use this entrance when visiting the unit.
Our Team
The Care Team includes Specialist Palliative Care Nurses, Nurses, Health Care Assistants, Physiotherapists and Complementary Therapists. Our Family Support Team is on- hand to offer counselling and support. They all work closely together and during your stay you will meet many Hospice staff members who are skilled and knowledgeable.
All staff and volunteers wear name badges and will introduce themselves to you when you first meet. A member of the nursing team will be responsible for planning your care. The Nurse in charge each shift will be identified on the staffing board on the unit. Staff wear different uniforms according to their role, please refer to the uniform board for details.
All staff and volunteers have been carefully recruited to ensure they are suitable for their role. They have undergone a Disclosure and Barring Service (DBS) check and recognise the need for strict confidentiality.
Catering
Our Catering team provides a quality homemade service for patients, speaking with them directly and trying to provide exactly what each patient wishes to have, whilst taking into account dietary requirements.
Refreshments, snacks, and light meals are available 24 hours a day – just ask our staff. Any specialist diet, allergy, or sensitivity will be catered for.
Our Catering team provides a quality homemade service for patients, speaking with them directly and trying to provide exactly what each patient wishes to have, whilst taking into account dietary requirements.
Refreshments, snacks, and light meals are available 24 hours a day – just ask our staff. Any specialist diet, allergy, or sensitivity will be catered for.
Refreshments for Visitors
Snacks, sandwiches, and cold drinks are available in our Café area. There is a refreshment bay on the Inpatient Unit with tea, coffee, and biscuits. There is also cold and iced water.
Make yourself at home.
Visiting Information
We can usually make arrangements for your pet to visit you, please speak to a member of the team for more information.
Toilet and baby changing facilities are provided adjacent to the reception area and in the Inpatient Unit visitor facilities. For infection prevention purposes, visitors are asked not to use the patient toilets.
For security purposes, all visitors must sign in and out at reception. Our main reception doors will be locked at around 5pm, however our AIPU doors will remain open for visitors.
Overnight Visitors
Overnight visitors to the Hospice are welcome, but to ensure the safety and smooth running of the Unit, we would respectfully ask for your co-operation in following these guidelines.
We have a small number of fold-up beds that can be made up in the patient rooms or in our family areas as appropriate. Bedding will be provided.
Any relative or friend can stay, however they must be fully independent as staff are not able to provide physical care for visitors.
Children under 18 are not permitted to stay unless accompanied by a responsible adult. Due to limited space available for people to stay, we would normally advise and respectfully request that only one person stays.
Parking
Vehicles can be parked outside the main reception area.
The Hospice does not accept any responsibility for damage or theft of vehicles parked within the grounds.
